Store policies

us immediately if the item is defective, damaged or if you receive

the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like

perishable goods (such as food, flowers, or plants),

custom products (such as special orders or personalized items), and

personal care goods (such as beauty products).

We also do not accept returns for hazardous materials,

flammable liquids, or gases. Please get in touch if

you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return

the item you have, and once the return is accepted, make

a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped

into the European Union, you have the right to cancel or return

your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it,

unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your

return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment

method within 10 business days. Please remember it can take

some time for your bank or credit card company to process

and post the refund too. If more than 15 business days have

passed since we’ve approved your return, please contact us at adoreboutiqueeptx@gmail.com